Last updated: 4 August 2026
 

One Moving Solution
Website: onemovingsolution.sg
 

1. Introduction
 

One Moving Solution (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal data entrusted to us.
 

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you:

• visit our website;

• submit an enquiry or quotation request;

• contact us through WhatsApp, telephone or email; or

• engage us for relocation, storage, disposal or related services.
   

We handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”) and other applicable laws and regulations.
 

2. Personal Data We May Collect
 

Depending on how you interact with us, we may collect the following personal data:

• your name;

• telephone number;

• email address;

• pickup and delivery addresses or locations;

• preferred moving date and time;

• details of items to be moved, stored or disposed of;

• photographs or videos of items or premises that you choose to provide;

• floor levels, staircase access, lift availability, parking arrangements and other access information;

• quotation, booking, payment and transaction details;

• messages, enquiries, feedback or other communications with us;

• information relating to complaints, disputes or service issues; and

• any other information reasonably required to prepare a quotation, coordinate a booking or provide our services.
   

When you use our website, certain technical information may also be collected automatically through cookies or similar technologies. This may include your IP address, browser type, device type, pages visited, links selected and general website usage information.
 

Please provide personal data relating to another person only when you are authorised to do so.
 

3. How We Collect Personal Data
 

We may collect personal data when you:

• submit a quotation or contact form through our website;

• contact us through WhatsApp;

• call or send a text message to us;

• email us;

• request a quotation or book a service;

• provide photographs, videos, item lists or access details;

• communicate with our staff, movers, drivers or authorised contractors;

• provide feedback or submit a complaint;

• make a payment or enter into a service arrangement with us; or

• browse or interact with our website.
   

We may also receive information from a person acting on your behalf, such as a family member, employee, representative, building manager or authorised contact person.
 

You may choose not to provide certain information. However, this may prevent us from preparing an accurate quotation, confirming a booking or providing some or all of our services.
 

4. Purposes for Collecting, Using and Disclosing Personal Data
 

We may collect, use or disclose personal data for the following purposes.
 

Responding to enquiries

• responding to questions, requests and messages;

• contacting you about your enquiry; and

• providing information about our services.
   

Preparing quotations

• assessing your relocation, storage or disposal requirements;

• reviewing item lists, photographs and access details;

• estimating the labour, vehicle, equipment, storage space or time required; and

• preparing, revising and sending quotations.
   

Providing and managing services

• arranging residence or office relocations;

• providing storage or disposal services;

• planning pickup, delivery and service schedules;

• coordinating movers, drivers, contractors or service partners;

• communicating with you before, during and after a service;

• confirming bookings, locations, dates and access arrangements; and

• responding to changes, delays or service-related issues.
   

Managing our relationship with you

• maintaining service and communication records;

• providing booking confirmations, reminders and updates;

• handling feedback, complaints, claims or disputes;

• providing customer support; and

• following up after a completed service.
   

Payment and administration

• issuing quotations, invoices and receipts;

• processing or verifying payments;

• maintaining accounting, tax and business records;

• conducting internal reporting and quality reviews; and

• managing insurance, legal or operational matters.
   

Operating and improving our website and business

• operating, securing and maintaining our website;

• understanding how visitors use our website;

• troubleshooting technical issues;

• improving our website, services and customer experience; and

• preventing fraud, misuse or unauthorised activity.
   

Legal and regulatory purposes

• complying with applicable laws and regulatory requirements;

• responding to lawful requests from courts, regulators, public agencies or law-enforcement authorities;

• protecting the safety, rights and property of our customers, personnel and business; and

• establishing, exercising or defending legal claims.
   

We will collect, use and disclose personal data only for purposes that are reasonable in the circumstances and as permitted or required by applicable law.
 

5. Consent
 

Where consent is required, we may obtain it when you voluntarily provide personal data, submit a form, contact us, request a quotation, confirm a booking or otherwise authorise us to use your information for a stated purpose.
 

In certain circumstances, the PDPA may permit or require us to collect, use or disclose personal data without consent.
 

We will not use personal data for a materially different purpose unless:

• we have notified you and obtained consent where required; or

• the use is otherwise permitted or required by law.
   

6. Disclosure of Personal Data
 

We do not sell or rent personal data.
 

Where reasonably necessary, we may disclose personal data to the following parties.
 

Our personnel

Our employees, representatives and authorised personnel who require the information to perform their duties.
 

Movers, drivers and contractors

Moving crews, drivers, helpers and other contractors engaged to perform or support a service.
 

Storage and disposal providers

Third-party storage facilities, disposal providers or other service partners involved in delivering the requested service.
 

Technology and communications providers

Website hosting providers, form providers, email providers, cloud-storage providers, customer communication platforms and IT support providers.
 

Our website is created and hosted using Wix. Information submitted through the website may be processed or stored through Wix and its service providers, subject to their applicable terms and privacy practices.
 

Professional advisers

Accountants, insurers, lawyers and other professional advisers where reasonably necessary.
 

Government and regulatory authorities

Courts, regulators, law-enforcement bodies, public agencies or other authorities where disclosure is required or permitted by law.
 

Business transfers

A purchaser, successor or relevant adviser in connection with a merger, sale, restructuring or transfer of all or part of our business, subject to appropriate safeguards.
 

We take reasonable steps to ensure that service providers receiving personal data use it only for authorised purposes and provide an appropriate level of protection.
 

7. Cookies and Website Analytics
 

Our website may use cookies and similar technologies to:

• enable essential website functions;

• maintain security and website performance;

• remember selected preferences;

• understand website traffic and visitor behaviour; and

• improve our content, design and services.
   

Cookies or analytics tools may collect information such as:

• IP address;

• browser and device information;

• referring website;

• pages visited;

• links selected;

• date and time of access; and

• general usage patterns.
   

Some cookies may be provided by Wix or other third-party service providers.
 

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
 

Where required, we will provide appropriate notice or obtain consent for non-essential cookies.
 

8. Data Security
 

We take reasonable security measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks.
 

These measures may include:
 

• restricting access to people who require the information for legitimate business purposes;

• using passwords, access controls and reputable service providers;

• taking reasonable precautions when communicating or transferring information;

• reviewing and updating records where appropriate; and

• securely deleting or disposing of information when it is no longer required.
   

No internet transmission or electronic storage system is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.
 

If you believe your personal data may have been compromised, please contact us promptly using the details below.
 

9. Data Retention
 

We retain personal data only for as long as it is reasonably required to:

• fulfil the purposes for which it was collected;

• provide and manage our services;

• maintain necessary business and transaction records;

• resolve complaints, claims or disputes; and

• comply with legal, accounting, tax, insurance or regulatory requirements.
   

When personal data is no longer required for a legal or business purpose, we will take reasonable steps to delete, anonymise or securely dispose of it.
 

10. Access and Correction Requests
 

Subject to applicable law, you may request:

• access to personal data that we hold about you;

• information about how your personal data has been used or disclosed; or

• correction of inaccurate or incomplete personal data.
   

To submit a request, please contact our Data Protection Officer using the details in Section 15.
 

We may ask you to provide information to verify your identity and locate the relevant records. We may also charge a reasonable fee for an access request where permitted by law. We will inform you of the estimated fee before processing the request.
 

Certain information may be withheld where an exception under the PDPA or another applicable law applies.
 

11. Withdrawal of Consent
 

You may withdraw your consent to our continued collection, use or disclosure of personal data by contacting our Data Protection Officer.
 

Please provide reasonable notice and sufficient details for us to understand the scope of your withdrawal.
 

Before completing the withdrawal, we may explain the likely consequences. For example, withdrawing consent may prevent us from preparing a quotation, coordinating a booking or continuing to provide a service.
 

Following a valid withdrawal request, we will cease the relevant collection, use or disclosure unless it is permitted or required by law.
 

12. Overseas Transfers
 

Wix and other technology or service providers may process or store personal data using servers located outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that it receives a standard of protection comparable to that required under the PDPA.
 

13. Third-Party Websites and Services
 

Our website may contain links to third-party websites, platforms or services, including WhatsApp and other external services.
 

We do not control these third parties and are not responsible for their content, security or privacy practices. You should review their privacy policies before providing personal data through their services.
 

14. Changes to This Privacy Policy
 

We may update this Privacy Policy periodically to reflect changes in our operations, website, services or legal obligations.
 

The revised version will be posted on this page with a new “Last updated” date. We encourage you to review this page periodically.
 

Where a change materially affects how we collect, use or disclose personal data, we will provide additional notice or obtain consent where required by law.
 

15. Data Protection Officer and Privacy Enquiries
 

One Moving Solution has designated a person to oversee its data-protection responsibilities.
 

For questions, requests, complaints or concerns regarding this Privacy Policy or the handling of your personal data, please contact:
 

Data Protection Officer
One Moving Solution
 

Email: onemovingsolutionsg@gmail.com
Phone: +65 9027 7723
Website: onemovingsolution.sg
 

Please include sufficient details for us to understand and respond to your request.